Accounts Receivables Process

  • Authorization Issues: Delays or denials due to lack of pre-approval for medical procedures or treatments, impacting timely patient care and billing processes.

  • Referral Issues: Challenges in obtaining necessary referrals from primary care physicians for specialist consultations or services, leading to access barriers.

  • Medical Necessity and Medical Records requests: Requests for additional documentation or justification for medical services rendered to meet insurance criteria for coverage and reimbursement.

  • Non-Participation with Insurance Network: Issues arising when healthcare providers do not have contracts with certain insurance plans, potentially resulting in higher out-of-pocket costs for patients.

  • Terminated Insurance: Problems encountered when patients’ insurance coverage has been discontinued, requiring alternative payment arrangements or financial assistance options.

  • Coordination of benefits: Complexities in determining primary and secondary insurance coverage, leading to delays or discrepancies in claims processing and payment.

  • Wrong Diagnosis: Instances where medical services or treatments are inaccurately billed due to coding errors or misinterpretation of diagnoses, affecting reimbursement and patient records.

  • Inclusive Procedures: Challenges in accurately coding and billing for comprehensive medical procedures or services that encompass multiple components or stages of care.

  • Partial Payments: Situations where insurance companies partially reimburse for medical services rendered, leaving patients or providers responsible for the remaining balance.

  • Out-of-network claim status and deductibles: Issues related to higher out-of-pocket costs for patients when receiving care from providers outside of their insurance network, including deductible requirements.

  • EDI Rejections: Electronic Data Interchange rejections due to formatting errors or inaccuracies in claims submissions, necessitating resubmission and potential delays in payment.

  • Letter of Protection from Attorney cases: Instances where patients have pending legal claims related to injuries or accidents, leading to special billing and payment arrangements contingent upon case outcomes.

  • No status and No claim on File: Challenges in tracking or resolving claims that have not been processed or documented by insurance companies, causing delays in reimbursement and financial reconciliation.

  • Workers’ Compensation: Issues related to billing and reimbursement for medical services provided to employees injured on the job, involving specific procedures and requirements.

  • PIP case: Challenges associated with Personal Injury Protection claims, including coordination with insurance companies and legal entities for medical expenses coverage.