Patient Collection

  • Printing Statements: Prepare statements detailing deductibles, co-pays, co-insurance, non-covered services, and coordination of benefits (COB) updates for patients’ records.

  • Payment Plans Setup: Establish installment plans for significant payments to accommodate patients’ financial capabilities and ease their burden.

  • Courtesy Discussions: Engage in conversations with patients unable to afford payments, demonstrating understanding and exploring alternative solutions with empathy.

  • Friendly Reminders: Send gentle prompts to remind patients of outstanding payments, maintaining a positive and respectful communication approach.

  • Balance Statement Issuance: Provide no-balance statements upon completion of payment collection, ensuring clarity and closure in financial transactions.